If you need to contact our support team regarding an issue with a strategy, we may ask you to provide the unique strategy ID for the strategy you're experiencing trouble with.
To find your strategy ID, follow these steps:
Log into your account.
Navigate to the left-hand menu bar and select "My Strategies."
Locate the strategy you're having trouble with and click on it.
In the URL, you'll see a series of letters and numbers – this is your strategy ID. Simply copy and paste this ID when requested.
Note: All screenshots and examples are for technical demonstration purposes only. They should not be considered as recommendations for any specific trading strategy, nor do they constitute any form of advice. Please click here for further explanation