Just like in trading - and in life - there’s rarely a one-size-fits-all explanation.
An order may fail to execute for several reasons.
Some of the most common causes include:
Limit price too far from the market price
Insufficient funds in your trading account
A technical issue either on the broker’s side or due to temporary connectivity
How Will You Know?
When an order fails, you’ll be notified in three ways:
Email alert
Notification inside the Capitalise.ai platform
The strategy will automatically stop running
How to Find the Cause
To see exactly why your order was rejected:
Go to your strategy page
Review the log messages and system notifications
These details will often specify whether the issue was due to pricing, insufficient funds, or something else.
If you’re unsure or believe the rejection was due to a system issue, don’t hesitate to reach out to our support team via chat.
Note: All screenshots and examples are for technical demonstration purposes only. They should not be considered as recommendations for any specific trading strategy, nor do they constitute any form of advice. Please click here for further explanation