A Canceled hit during trading can happen and there are numerous reason for this. When a trade is cancelled you'll notice, unsurprisingly, the status of "cancelled" on the card, in your strategy page.

Above the the card, you'll be able to find the reason for the cancellation.

If the cancellation is due to a technical reason, the strategy will stop. You will need to restart the strategy if this happens.

You may notice that some cards don't have a reason for the cancellation at all. This is mostly attributed to the disruption of entry and exit triggers. For example, if your strategy triggers an entry and if your exit condition is met simultaneously then the strategy will cancel that hit.

If you're not sure why your hit cancelled, we suggest that you contact our Customer Support Department.

*Please note that all screenshots and examples are only shown for the purpose of a technical demonstration and should not in any way be construed as recommending any type of trading strategy and they do not constitute any form of advice. Please click here for further explanation

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